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Turismo e Gestão do Património Cultural

Hospitality Management

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Publication in the Diário da República: Despacho n.º 7822/2020 - 07/08/2020

5 ECTS; 2º Ano, 2º Semestre, 28,0 T + 14,0 PL + 14,0 OT , Cód. 820728.

Lecturer
- Sónia Carla Fidalgo Pais (1)

(1) Docente Responsável
(2) Docente que lecciona

Prerequisites
Not applicable

Objectives
Students are expected to acquire knowledge and tools directly related to managing tourism businesses.

Program
1. Concepts and framework
2. Leadership and human resources management
3. Trends in hospitality management
4. Accommodation management
5. Security and accessibility
6. Product management
7. Hotel management tools

Evaluation Methodology
Assessment will consist of group work and a final individual test. The assignment will consist of a class presentation of previously studied content and will contribute 25% of the final result. The final test will contribute 60% of the final assessment, and the remaining 15% will be assessed on the basis of attendance and active and constructive participation in class discussions.

Bibliography
- Abranja, N. e Almeida, M. e Elias Almeida, A. e , . (2020). Gestão Hoteleira, o produto, o serviço e as técnicas. Lisboa: Lidel edições Lda
- Abranja, N. e Almeida, M. e Elias Almeida, A. (2019). Gestão do Alojamento, Receção e Housekeeping, . Lisboa: Lidel edições Lda
- Rodrigues, C. e , . e , . (2012). Introdução à gestão hoteleira. Lisboa: Lidel edições Lda
- Sousa, T. e Costa, R. e , . (2015). Gestão Comercial Hoteleira. Lisboa: Lidel edições Lda

Teaching Method
Classes will be based on the delivery of course content and resolution of practical cases and real hotel management tools. Students will take an active part in the presentation of the course content.

Software used in class

 

 

 


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NP4552
Financiamento
KreativEu
erasmus
catedra
b-on
portugal2020
centro2020
compete2020
crusoe
fct
feder
fse
poch
portugal2030
poseur
prr
santander
republica
UE next generation
Centro 2030
Lisboa 2020
co-financiado