Publication in the Diário da República: Despacho nº 14433/2024 - 05/12/2024
4.5 ECTS; 3º Ano, 1º Semestre, 30,0 T + 30,0 TP + 4,50 OT , Cód. 912337.
Lecturer
- Luís Carlos Duarte dos Reis (1)(2)
(1) Docente Responsável
(2) Docente que lecciona
Prerequisites
Not applicable.
Objectives
Provide students with knowledge about the Quality System.
Understand the implementation of a quality system, as well as the processes of certification and accreditation of institutions.
Understand the different approaches to the concept of quality and its integration within an organizational context.
Program
Quality Concepts.
Certification Systems: ISO 9000 and ISO 45000 Standards.
ISO 30011 Standards.
Evolution and Concepts.
The SupplierCustomer Chain.
Barriers to Overcome.
The Quality Gurus.
Quality Management.
Quality Management Systems.
Organization of the Quality Function.
Quality Assurance: Quality Assurance Systems.
The Seven Traditional Tools.
Problem Solving and the New Quality Tools.
Teamwork: Brainstorming; Quality Circles.
The Evolution of Standard Frameworks.
Implementation of a Quality System: ISO 9000; ISO 9000:2000.
Quality Audits: Classification of Audits; Audit Management; The Auditor; Benefits of Auditing.
Quality Management vs. Certification.
Laboratory Accreditation.
Total Quality.
Excellence Models.
Change and Conflict Management.
The Portuguese Quality System.
Evaluation Methodology
Continuous assessment:
- Knowledge assessment will be carried out through the presentation of a project on a topic related to the course (50%) and the submission of a written report on the same topic. Whenever possible, this project should be developed within the students professional context, in the case of working students. The selected topic must be agreed upon in advance with the course instructor. In addition, written tests will be conducted (50%).
Regular and resit examination periods:
- Knowledge assessment will be carried out through a written exam (100%).
Bibliography
- Duret, D. e Pillet, . (2009). Qualidade na Produção: Da ISO 9000 ao Seis Sigma. Lisboa: Lidel
- Evans, J. (2012). Quality and Performance Excellence. (Vol. 6th). Deli, Índia: Cengage Learning
- Pinto, A. e Soares, I. (2018). Sistemas de Gestão da Qualidade Guia para a sua implementação. Lisboa: Edições Sílabo
(1989). A Gestão do Processo em Cadeia. Lisboa: Edição particular
(1995). A Qualidade Total - Implementação e Gestão. Lisboa: LIDEL - Edições Técnicas Limitada
(2000). Normas da Qualidade. IPQ: IPQ
Teaching Method
Classes are conducted using presentations and the expository, interrogative, and active methods, encouraging discussion and reflection on theoretical aspects and presenting practical examples through case studies.
Software used in class
Not applicable.
